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CREATING THE PERFECT LIGHTING AND ULTRA-HIGH QUALITY PHOTOS HAS NEVER BEEN EASIER!

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Frequently asked questions

What's the cost of shipping

Standard UK- £9.99 00
Express UK- £14.99 
Standard EU - £25.00
Standard Ireland - £18.00

What are the delivery times

Ships the following business day from the day your order is placed.

CAN I RETURN OR REFUND MY ORDER?

We have a 14 days return policy in place.

Please contact our customer service team by emailing flexilightled@gmail.com within fourteen (14) days of delivery in order to receive a full refund upon the product's return as long as the requirements are met. 

All requirements must be met in order to be eligible for a return or exchange.

  • Product is in like-new condition
  • All product accessories are included in return
  • Product is returned in ORIGINAL PACKAGING

We provide a return label

You will be responsible for paying fees to return the merchandise to the shipping origin by paying the shipping cost back to us.

Any damages upon receiving the product must be reported to our customer service department within three (3) days of being delivered in order.

IS THERE WARRANTY?

One (1) year unlimited unconditional warranty for manufacturer's defect, loss of functionality, parts, shipping, and service.

Any defects caused by improper use, damage, or attempts at repair by third parties are excluded from the warranty. This also applies to normal wear and tear of the individual components.