faq

Flexilightpro

Find your answers

What is the cost of shipping?
  • Standard EU - £25.00
  • Standard Ireland - £18.00
  • Standard UK- £14.00
  • Standard USA - £30.00
What are the delivery times?

Ships the following business day from the day your order is placed.

Can I return or refund my order?

We have a 14 days return policy in place.

Please contact our customer service team by emailing flexilightled@gmail.com

within fourteen (14) days of delivery in order to receive a full refund upon the product's return as long as the requirements are met. 

All requirements must be met in order to be eligible for a return or exchange.

  • Product is in like-new condition

  • All product accessories are included in return

  • Product is returned in ORIGINAL PACKAGING

  • We provide a return label.

You will be responsible for paying fees to return the merchandise to the shipping origin  by paying the shipping cost back to us.

Any damages upon receiving the product must be reported to our customer service department within three (3) days of being delivered in order.

Is there warranty?

One (1) year unlimited unconditional warranty for manufacturer's defect, loss of functionality, parts, shipping, and service. Any defects caused by improper use, damage, or attempts at repair by third parties are excluded from the warranty. This also applies to normal wear and tear of the individual components.

My lamp gets warm is it normal?

The total power (maximum power) of the lamp is 35W. When adjusted to the maximum power, the lamp will become hot, and the temperature is within the acceptable range, which is a normal phenomenon. After use, it can be put away directly without cooling. This is a led light source, not a traditional incandescent lamp and energy-saving lamp.

How many LEDS does FlexiLight Pro have?

FlexiLight Pro has 192 led bulbs for super bright light.

Does Flexilight Pro come with accessories?

FlexiLight Pro comes with a universal mobile phone holder and 2 remote controls .

Does FlexiLight Pro come with the carrier bag?

FlexiLight doesn’t come with a carrier bag, but it can be purchased separately.

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Info@Flexilight-Pro.Com

3 Cooke place, M5 3LJ, Salford, UK.

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